Shipping policy
Applies to all orders placed on pureagri.co.in
At Pure Agri, we strive to ensure that your orders are processed quickly and delivered safely so you can enjoy our premium quality food products fresh and on time.
Order processing
All orders are processed after successful payment confirmation, typically within 1–2 business days. Orders placed on weekends or public holidays may be processed on the next working day. Once your order is shipped you will receive a shipping confirmation along with tracking details, if available.
Delivery timeline
Delivery times vary depending on your location and courier partner. Generally, orders are delivered within 3–7 business days after dispatch. Timelines may be affected by remote delivery locations, public holidays, weather conditions or courier service disruptions. We appreciate your patience in such situations.
Shipping charges
Shipping charges, if applicable, are displayed at the checkout page before you complete payment. From time to time Pure Agri may offer free shipping promotions on selected orders or minimum order values.
Order tracking
Once your order has been shipped you may receive tracking details via email or SMS, allowing you to follow your shipment until it is delivered. You can also track an order here using your order ID and billing email.
Delivery issues
If you experience delayed shipments, damaged packages or missing items, contact our support team with your order ID and details of the issue. Our team will review the matter and assist you as quickly as possible.
Incorrect shipping information
Please make sure your shipping address, contact number and email are correct when placing an order. Pure Agri is not responsible for delays or delivery failures caused by incorrect shipping information provided at checkout.
Questions about shipping?
Refund policy
Covers refunds, replacements and cancellations
At Pure Agri we are committed to delivering high-quality food products that are fresh, safe and carefully packed. If you face any issue with your order, we will do our best to resolve it quickly.
Damaged, incorrect or expired products
If you receive a product that is damaged, expired or different from what you ordered, please inform us within 48 hours of delivery. To process your request, share your order ID, clear photos of the product and packaging, and a brief description of the issue.
Once our team verifies the issue we will arrange an appropriate resolution — either a replacement of the product or a refund to your original payment method.
Refund eligibility
Refunds or replacements are generally approved when the product was damaged during transit, the wrong product was delivered, the product is expired or defective, or the order was cancelled before dispatch. Requests made after the specified time may not be eligible for refunds.
Non-returnable items
Because of the nature of food products, we usually do not accept returns once a package has been opened or used, unless there is a quality issue or the product is defective.
Order cancellation
Orders can be cancelled before they are dispatched from our warehouse. Once an order has shipped, cancellation may not be possible.
Refund processing
If a refund is approved it is processed to the original payment method. The amount typically reflects in your account within 5–7 business days, depending on your bank or payment provider.
Raise a refund or replacement
Terms of service
Please read carefully before using our services
By accessing or using this website you agree to comply with and be bound by the following terms of service.
1. General
By using this website you confirm that you are at least 18 years of age, or accessing the site under the supervision of a parent or guardian, and that you will use it only for lawful purposes. Pure Agri reserves the right to update, modify or replace any part of these terms at any time; continued use constitutes acceptance of those changes.
2. Products and services
All products listed are subject to availability. We strive to keep product descriptions, images and prices accurate, however errors may occur. Pure Agri reserves the right to modify or discontinue products without prior notice, limit quantities of any product or order, and refuse or cancel orders at its sole discretion.
3. Pricing and payments
All prices are in Indian Rupees (INR), inclusive or exclusive of applicable taxes as mentioned. We accept multiple payment methods such as credit and debit cards, net banking, UPI and wallets. You agree to provide accurate and complete payment information; Pure Agri is not responsible for payment failures caused by incorrect details or issues with payment providers.
4. Orders and acceptance
Once an order is placed you will receive a confirmation. This confirmation does not guarantee acceptance of the order. Pure Agri may cancel or refuse an order due to product unavailability, errors in pricing or product information, or suspected fraudulent transactions. In such cases any amount paid will be refunded to the original payment method.
5. Shipping and delivery
Orders are shipped to the address provided at checkout within the estimated delivery timelines. Delivery times may vary based on location and external factors. Once a product is delivered, responsibility for it passes to the customer.
6. Returns, refunds and cancellation
Our refund and cancellation policy governs all returns, refunds and cancellations. Generally, returns are accepted only for damaged, defective or incorrect products; requests must be raised within the specified period; and refunds are processed after verification.
7. User responsibilities
By using our website you agree not to misuse or disrupt it, not to attempt unauthorised access to our systems, and not to use it for fraudulent or illegal activities. Any violation may result in termination of access to our services.
8. Intellectual property
All content on this website — including text, images, logos and design — is the property of Pure Agri and protected under applicable intellectual property laws. You may not reproduce, distribute or use any content without prior written permission.
9. Limitation of liability
Pure Agri shall not be liable for indirect or consequential damages, delays caused by logistics or external factors, or losses resulting from misuse of products. Our liability is limited to the amount paid for the product in question.
10. Termination
We reserve the right to suspend or terminate your access to the website if you violate these terms or engage in any unlawful activity.
11. Governing law
These terms are governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in India.
12. Changes to terms
Pure Agri reserves the right to update these terms at any time. Users are encouraged to review this page periodically.
Questions about these terms?
